dz999 Privacy Policy

dz999 ("we", "us", "the Platform") is committed to protecting the privacy and security of all personal data belonging to players, visitors, and registered users ("you") who access or use the dz999 online casino and sports betting platform at https://dz999.ws. This Privacy Policy sets out the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you hold in relation to your data.

This Privacy Policy forms part of dz999's Terms and Conditions and should be read alongside them. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you must not use the Platform.

dz999 uses the personal data it collects for specific, legitimate purposes directly related to operating the Platform and providing services to registered players. We do not use your data for purposes incompatible with those listed below:

• Account creation, management, and KYC identity verification prior to processing withdrawal requests.
• Processing deposits and withdrawals via your registered payment method (bKash, Nagad, Rocket, or Upay).
• Delivering games, sports betting, promotions, and bonuses you have requested or are entitled to.
• Detecting, investigating, and preventing fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct defined in the Terms and Conditions.
• Providing and improving responsible gaming tools — deposit limits, session time reminders, cooling-off periods, and self-exclusion features.
• Analysing Platform usage to improve performance, fix bugs, and optimise the experience for Bangladesh mobile users.
• Responding to customer support queries and resolving account-related disputes.

dz999 processes personal data on one or more of the following legal bases, depending on the type of data and the specific processing activity:

• Contractual necessity — processing required to deliver the services you have registered for and fulfil the obligations in the Terms and Conditions.
• Consent — where you have given specific, informed consent to a particular processing activity, such as receiving promotional communications from dz999.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering legislation, age verification requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests — processing for fraud prevention, Platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.

dz999 uses cookies and similar browser storage technologies to operate the Platform. Cookies are small data files stored on your device that allow the Platform to remember your session, preferences, and login state. We use the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function, including session authentication tokens and security cookies. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies — used to collect anonymised data about how players navigate the Platform, helping us identify slow-loading pages and prioritise improvements. No personally identifiable information is contained in these cookies.
• Functional cookies — used to remember your preferences such as language settings and responsible gaming tool configurations, so you do not need to re-enter them on each visit.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect how some parts of the Platform perform. dz999 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks.

As a registered player on dz999, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number. We will respond within a reasonable timeframe.

dz999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account registration data and KYC documents are retained for the duration of the active account and for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of the transaction. Support communications are retained for two years from the date of the last correspondence in a given support thread.

When personal data is no longer required, dz999 takes appropriate steps to securely delete or anonymise it. Anonymised, aggregated data from which no individual can be identified may be retained indefinitely for statistical purposes. If you close your account, your personal data will be retained for the legally required minimum period and then deleted or anonymised in accordance with our data retention schedule.

The dz999 Platform is strictly for adults aged 21 and above. dz999 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected — whether through misrepresentation at registration or any other means — we will immediately suspend the associated account, void any activity on that account, and securely delete the personal data of the underage individual. If you believe a person under 21 has created an account on dz999, please contact us immediately at [email protected].

The dz999 Platform integrates games and services supplied by third-party providers including Pragmatic Play, Evolution Gaming, PG Soft, and Spribe. When you play a game supplied by a third-party provider, that provider's game engine processes game-related data such as bet amounts and game results to operate the game. dz999 contracts with all game providers to ensure appropriate data handling standards are maintained.

dz999 is not responsible for the privacy practices of third-party game providers or payment partners operating their own independent systems. We encourage you to review those providers' privacy policies if you have concerns about how they process data independently of dz999. External provider websites are not linked from this page; please conduct an independent search if needed.

dz999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. Where practical, we may also notify registered players of significant changes via an in-platform notification or email.

Your continued use of the dz999 Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue use of the Platform and contact support to close your account.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a suspected privacy concern relating to dz999, please contact our support team by email. Include "Privacy" or "Data Rights" in the subject line along with your registered mobile number so we can locate your account efficiently.

Support email: [email protected] (plain text — not a clickable link). Our team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6). Please do not include passwords or full payment credentials in your email — reference your registered mobile number only.